PRIVACY POLICY
Effective Date: July 3, 2026
Steph & Spice ("we," "our," or "us") values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website.
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Information We Collect
We may collect the following information when you interact with our website:
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Name
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Email address
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Billing and shipping information (when making a purchase)
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Information you provide through contact forms
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Website usage data, including browser type, device information, IP address, and pages visited through analytics tools
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Send order confirmations and customer support communications
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Respond to inquiries
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Deliver newsletters and marketing emails (only if you opt in)
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Improve our website, products, and customer experience
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Analyze website performance and visitor behavior
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Email Marketing
If you subscribe to our email list, you may receive updates about recipes, new products, special offers, events, and other Steph & Spice news. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
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Cookies
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Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic.
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You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.
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Payment Information
Payments are processed securely through trusted third-party payment providers. Steph & Spice does not store your complete credit card or payment information on our servers.
Third-Party Services
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We may use trusted third-party providers to operate our business, including:
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Payment processors
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Email marketing platforms
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Website analytics providers
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Shipping and fulfillment services
These providers only receive the information necessary to perform their services and are expected to safeguard your information.
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Data Security
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We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While no method of transmitting data over the internet is completely secure, we strive to use commercially reasonable safeguards to protect your information.
Your Rights
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Depending on your location, you may have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your personal information
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Object to or restrict certain processing activities
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Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the information below.
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Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will promptly delete it.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised Effective Date.
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Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Steph & Spice
Email: hello@stephandspice.com
REFUND POLICY
Effective Date: July 3, 2026
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Thank you for supporting Steph & Spice. We appreciate your purchase and are committed to providing high-quality digital and physical products.
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All Sales Are Final
All purchases made through Steph & Spice are final. We do not offer refunds, returns, or exchanges.
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This policy applies to all products sold through our website, including but not limited to:
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Digital downloads
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E-books
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Guides
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Recipe collections
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Courses
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Templates
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Physical products
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Merchandise
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Gift cards (if applicable)
Please review product descriptions carefully before completing your purchase.
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Damaged or Incorrect Items
If you receive a physical item that arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at hello@stephandspice.com. We will review your request and work with you to resolve the issue.
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Digital Products
Due to the immediate access provided upon purchase, digital products are non-refundable and cannot be exchanged or returned.
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If you experience technical issues accessing your purchase, please contact us and we'll be happy to assist you.
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Order Cancellations
Once an order has been placed, it cannot be canceled or modified.
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Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
Steph & Spice
Email: hello@stephandspice.com
